Shipping policy

The following terms apply to all shipments made within the Republic of Costa Rica:

The prices published on the site do NOT include shipping costs within the Republic of Costa Rica except when expressly indicated by a team or a particular promotion, the prices of the products may change at any time without prior notice, they do not They can combine promotions from other means than those presented on this site.

The client agrees to provide a valid address that can be found within the Republic of Costa Rica where the order can be delivered. In the event that the customer provides an address that is not located by the parcel, any other additional cost will be covered by the customer himself.

All shipments made by us and by our suppliers are perfectly packaged, in case your order is delivered with physical damage by the parcel, you must add a note when signing the manifest to the parcel service employee indicating that the package shows signs of abuse (Box opened, beaten, perforated, wet, etc.) Without this annotation you receive the package accordingly. If the parcel service employee does not allow you to write down on the delivery manifest, you should NOT receive the package.

If you suspect that the box that the parcel service employee is giving you does not contain what you bought either because of the weight or size of the packaging, you should NOT receive it indicating the reasons to the parcel service employee and you must Report it to us immediately to clarify your order.

Once the package is received by you or someone at the delivery address, you have 24 hours to report anomalies due to physical damage or missing from your order, after this period no change or claim will proceed.

Delivery area
The distribution area of ​​our products is limited to the 7 provinces of the Republic of Costa Rica. We deliver in all the localities where there is coverage through the parcel companies with which we have service. In parcel deliveries we totally depend on the conditions of each one of them, as well as the weather conditions and risk areas of each entity. We cannot process orders with incomplete delivery addresses.

Shipping type:
Standard Ground Shipping: (From 2,500 colones)
Standard ground shipping is carried out by Correos de Costa Rica companies through the PYMEXPRESS service. Shipping prices start at 2,500 colones; calculated according to the volumetric weight of the product. The parcel will be selected depending on the warehouse where it is sent and according to the agreements established in said warehouse.

Once your order is processed if it is in stock, your products will be shipped no later than the next business day (Monday to Friday) after your payment is confirmed, they will arrive at their destination in a period of 2 to 6 days. p>

Priority Shipping: (From 5,500 colones)
Express shipping is usually done by GO BOX EXPRESS and / or DHL EXPRESS parcel companies, shipping prices start at 2,500 colones; calculated according to the volumetric weight of the product.

Once your order is processed if it is in stock, your products will be shipped no later than the next business day (Monday to Friday) after your payment is confirmed, they will arrive at their destination in a period of 1 to 2 business days. < / p>

IMPORTANT:

For orders leaving from warehouses located in international areas, normal shipping times may be prolonged due to customs issues.
If your order contains products with stock in different warehouses, you will be charged for each of the shipments.
If your order includes products that are in stock and others that are on request, you will be charged for each of the shipments
Not all zip codes apply for express shipping
Deliveries at fairs:
Step to Pick up in warehouse (Go BOX Alajuela): No Cost.
Pick up at the fair (Estancia del Sol): No Cost.

Deliveries are made in warehouses of our suppliers who by means of an agreement agree to deliver the products to our customers, so you must respect the time and delivery policies that they handle.

In this mode, the products with stock in the selected warehouse can be picked up in that same warehouse, once the order is processed and with the payment applied. The order must be picked up within a maximum of 24 business hours after you receive the notification that it is ready to pick up in the warehouse, otherwise the section may be lost and the order may be removed from the storage area, it is important that notify us if you cannot pick up your order within that period of time to reschedule delivery.

The warehouse address, reference number and delivery instructions will be notified to you by email once your payment is verified and the warehouse release is made.

For delivery to the warehouse, you will be asked to present an official identification (Certificate, License. In case of being a foreigner, present a Passport and / or identity document that proves your nationality). If you do not have any of these identifications, it is important to provide us by email to info@vegano.digital the full name of another person who does meet this requirement and can pick up the order. This measure is for the sole purpose of delivering the order to the authorized person.

Releases
Payments with deposit or transfer

In this mode, the products that are in stock are generally shipped within 24 business hours (Monday to Friday) once your deposit has been verified and your order has been released.

To expedite the release it is important that you notify your payment:
By mail: info@vegano.digital
By Phone: + 506-6188-5757

It is not necessary to send the proof of your deposit or transfer, in case of a clarification a Sales Executives will contact you to request more information about your payment.

For your convenience we put at your disposal our Bank accounts at: Scotiabank, Banco de Costa Rica, BAC Credomatic and Banco Popular.

Payments by credit or debit card

In this mode, the products are sent once your issuing bank and the security department of the bank that makes the collection release your payment. This is generally the next business day after your payment; Vegano.digital reserves the right to cancel any payment that does not meet the requirements requested by the bank, this means that in certain cases you may be asked to send us a copy of your identification and / or proof of address and other documents that verify your identity solely for the purpose of verification.

For payments by credit or debit card, vegano.digital uses the digital services of BAC CREDOMATIC for the collection and validation of customer information. Vegano.digital never stores your credit or debit card information.

In case of any lack of requested documents, your payment will be reversed.

Delivery Time
The delivery time of the product begins when the order is released

The estimated delivery time will be provided to you at the end of your order and will be confirmed by email and / or by phone.

Delivery Time of Products in stock

The delivery time of the products in stock depends on the release of your order according to the payment method and the selected shipping type

Delivery Time of Products on Request

The approximate delivery time for made-to-order products is 4 to 6 weeks, vegan.digital keeps in communication with the supplier or manufacturer of the made-to-order products, however, by policies of these suppliers or manufacturers they can decide :

Not to supply any product due to its commercial policies or any other circumstance beyond our company, in this case you will be notified by email so that you can decide to change your product for another model or cancel your order.
Fill the order in a longer time than the estimated, in this case you will be notified by email so that you can decide if you want to continue waiting or cancel your order. Orders paid for more than 6 weeks have a refund guarantee, which means that you can request a refund of the amount paid.
If your order includes several products on request, it will be sent when your entire order is complete, if you need them to be sent separately, you will be charged a shipping each time a product is released from the warehouses. p >.